Social Security Agency Rolls Out One-Call Service for Bereaved

The Social Security Agency has launched a new "one-call" bereavement service to help surviving relatives check if they are entitled to benefits, including help to cover funeral expenses, the BBC reported recently.

The new service, which can be accessed by calling the freephone number 0800 085 2463, will eliminate the need for family members of a deceased person to make many calls to give and receive information related to the death of their loved ones.

Through a single call to the dedicated line, relatives can now report a death and find out if they are eligible for benefits such as state pension credit, income support, bereavement benefits or social fund funeral payment aid.

Many people are currently unaware that they are entitled to benefits following the death of their close relatives. Others do not know whom to turn to cancel benefits, social development minister, Nelson McCausland, commented.

The new service has been welcomed by many, as it will relieve some of the stress and allow grieving families to more easily deal with all matters related to their love one's entitlements.